This Privacy Policy explains how Thaaimai Hospital (“Hospital”, “we”, “our”, or “us”) collects, uses, stores, protects, and manages personal information provided by patients, caregivers, website visitors, and healthcare service users. We are committed to maintaining the privacy, confidentiality, and security of all personal and medical information entrusted to us. This Privacy Policy applies to information collected through our website, appointment requests, consultations, diagnostic services, fertility treatments, maternity care, gynecological services, and all related healthcare interactions. By accessing our website, submitting information, scheduling appointments, or availing healthcare services, you agree to the practices described in this Privacy Policy.
To provide safe, effective, and personalized healthcare services, we may collect the following categories of information.
Where required by law or medical regulations, we may collect:
When you access our website, certain technical information may be collected automatically, including:
The information collected is used solely for legitimate healthcare, operational, administrative, and legal purposes.
By submitting information through our website, appointment forms, WhatsApp communications, telephone calls, email correspondence, or in-person consultations, you consent to the collection, use, and processing of your information as outlined in this Privacy Policy.
Additional consent may be obtained when required for fertility procedures, assisted reproductive treatments, surgical interventions, donor programs, or specialized healthcare services.
Thaaimai Hospital recognizes the sensitive nature of medical and reproductive health information.
All patient records, fertility treatment records, pregnancy-related information, and healthcare data are maintained with strict confidentiality. Access is restricted to authorized personnel involved in providing healthcare services.
Medical information may be disclosed only:
Our website may use cookies, analytics tools, and related technologies to improve functionality, performance, and user experience.
Cookies may help us understand visitor behavior, improve website navigation, and enhance service delivery.
Users may disable cookies through browser settings; however, certain website functions may become unavailable.
We may engage trusted third-party providers for:
Such service providers are required to maintain appropriate confidentiality and security standards when handling information on our behalf.
We retain personal and medical information only for as long as necessary to:
Retention periods may vary depending on medical, legal, and statutory requirements.
Subject to applicable laws, patients and users may have certain rights regarding their personal information. These rights may include requesting access to the personal and medical information maintained by the Hospital, seeking correction of inaccurate, incomplete, or outdated records, and requesting updates where necessary. Individuals may also withdraw consent for specific processing activities where permitted by law and may request deletion of personal information when retention is no longer required and legal obligations do not require continued storage. In addition, patients have the right to raise concerns, submit complaints, or seek clarification regarding the Hospital’s privacy practices, data handling procedures, and information security measures through the appropriate grievance redressal channels.
We implement appropriate physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
While we strive to maintain high security standards, no online platform or electronic storage system can guarantee absolute security.
Information relating to minors may be collected only where necessary for medical care, maternity services, neonatal treatment, fertility-related healthcare, or other lawful healthcare requirements. Where required, parental or legal guardian consent will be obtained.
Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies independently.
Thaaimai Hospital reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in healthcare practices, legal requirements, operational needs, or technological developments.
Any revised version will be published on this page along with an updated effective date.
For privacy-related enquiries, patient data requests, or grievance redressal matters, please contact:
Thaaimai Hospital
Website: https://thaaimaihospital.com
Email: contact@thaaimaihospital.com
Phone: +91 94984 94984
